Covid-19 FAQ | West Suburban YMCA Newton, MA | West Suburban YMCA

Covid-19 Public Health Crisis

Frequently Asked Questions

This page was last updated on May 7, 2020.
 
How long will the YMCA be closed? When will you reopen?
The West Suburban YMCA closed its facility beginning March 14, 2020 and will reopen when it is deemed safe to do so, pending guidance from state and local officials. Our Y Leadership team is continuing to monitor the pandemic and federal, state, and local governmental recommendations and will reevaluate the status of the Y’s operation as new information become available.
 
What is happening with my membership? Will I still be charged?
At the end of March and beginning of April we attempted to get in contact with all 4,000+ of our member households regarding how to manage their memberships. You should have received a mailed letter, a phone call or voicemail, and an email directing you to the Manage Your Membership form on our website. If you did not receive one or more of these communications, please give us a call to update your information and let us know how to proceed with your membership.
 
The most important way you can support our Y during this difficult time is by maintaining your membership as a sustaining member. We are asking all members to stay with us if you have the means to do so. By maintaining your membership dues during the Y’s closure, you’ll be making a tax-deductible donation to our Y for Good Fund, helping us to deliver critical services and to be prepared to respond to increased community need when we reopen. We’re asking all our members to determine how they would like to proceed with their membership at this time. You can revisit and complete the following form at any time if your situation changes: Manage Your Membership.
 

I chose to freeze my membership during the closure. Will my membership automatically be active again when you reopen?
Yes, when the Y reopens, we will automatically activate all frozen memberships. If you do not wish for your membership to reactivate upon our reopening, please manage your membership online. 

 

How can I check the status of my membership? How to do I know if my membership is cancelled, frozen, or donated?
Please call the Y’s main phone line (617-244-6050 ext. 0) or send an email to frontdesk@wsymca.org to check the status of your membership.

 

Can you provide a letter of good standing for insurance purposes?
Yes, please send an email to frontdesk@wsymca.org or Stephanies@wsymca.org to request a letter of good standing.  

 
I was registered for the Early Spring Program Session when you closed. Will the program session continue when you reopen? 
We have cancelled the 2020 Early Spring Program Session, and will not resume the session upon our reopening. At the time of closing (March 14, 2020), there were five classes remaining in the Early Spring session. We will be issuing a credit voucher to your account. The voucher amount is the prorated portion of the program fee. In other words, we have put a credit voucher in our system in the program participant’s name for those five classes missed as a result of our closure. This voucher may be used toward registration in any future YMCA program, camp, or membership dues.
 
What about future program sessions?
At this time, we have suspended all programming as we await guidance from local, state, and federal officials regarding reopening.  
 
Are you still accepting summer camp registrations?
Yes. Right now, summer camp registration is still open. Families can sign up for camp with a $100 deposit per session.
 
Will camps run this summer?
Our camps will run this summer as long as it is deemed safe to do so by local and state officials. We are planning for all possible scenarios as our Camping Services Team and Y Leadership team continue to monitor federal, state, and local governmental recommendations. 
 
Can I get my camp deposit back?
You can review information about deposits on out Camp Policies and Registration page.
 
Have any West Suburban YMCA staff tested positive for COVID-19?
No. At this time, we are not aware of any staff who have exhibited symptoms of or have tested positive for COVID-19.
 
I may not be able to afford to return to the Y.
Financial aid continues to be available and applications will be reviewed while the branch is closed. Please email financialaid@wsymca.org if you’d like to apply for need-based assistance for membership, programs, childcare, and/or summer camp.
 
How can I help?
If you are willing and able to keep your membership active during this time, we ask that you please consider doing so. Any membership fees that you pay during our closure will be credited as a tax-deductible donation. You can also make a donation directly to the Y for Good Fund.
 
How can I stay informed and updated? 
We will be posting frequent updates on our website. We also encourage our community to follow our social media accounts on Facebook, Instagram, and Twitter. To ensure you receive the latest updates, please sign up for our email list.
 
Who can I contact if I have further questions?
Please call 617-244-6050 ext. 0, Monday through Friday between 9:00am-5:00pm, to speak with a Member Services Representative.