Covid-19 FAQ | West Suburban YMCA Newton, MA | West Suburban YMCA

Covid-19 Public Health Crisis

Frequently Asked Questions

How long will the YMCA be closed?  We are following guidance from state and local officials, and will reopen when it is deemed safe to do so. Our Y Leadership team is continuing to monitor the pandemic and federal, state, and local governmental recommendations and will reevaluate the status of the Y’s operation as new information become available.
 
I was in the Y recently, should I be concerned?  We all need to be aware of the potential spread of COVID-19 and monitor ourselves and loved ones for symptoms of fever, cough, and shortness of breath. If you or a loved one develop any symptoms, please stay home and speak to your healthcare provider. There has been no confirmed exposure of COVID-19 in or affiliated with our facility. 
 
Have any members or staff of the West Suburban YMCA tested positive for COVID-19?  No. At this time, we are not aware of any members or staff members who have exhibited symptom of or have tested positive for COVID-19.
 
What is happening with my membership? Will I still be charged?  The most important way you can support our Y during this difficult time is by maintaining your membership as a sustaining member. We are asking all members to stay with us if you have the means to do so. By maintaining your membership dues during the Y’s closure, you’ll be donating to our Y Sustainability Fund, helping us to deliver critical services and to be prepared to respond to increased community need when we reopen. Any membership fees paid during the closure will be recognized as a tax-deductible donation. We’re asking all our members to determine how they would like to proceed with their membership at this time. Please click the following link and complete the form: Manage Your Membership.
 
Is the current program session cancelled?  No. At this time the current Early Spring program session is postponed while the WSYMCA is closed. We intend to resume the Early Spring session when WSYMCA reopens and will provide makeup classes for the weeks missed during the closure. In addition, our program staff are figuring out creative ways to serve and stay connected with you during the interim. Please be on the lookout for communication from our program staff relative to staying active and involved.
 
I do not wish to continue with the Early Spring Session when you reopen. Can I receive a refund?  Information regarding our refund policy can be found here. We are happy to provide a program credit voucher that can be used for any future West Suburban YMCA program, including camp and membership. Given the unprecedented nature of the current situation, we are willing be flexible and discuss further options regarding program makeups, credits, and refunds.
 
What about Late Spring Session?  At this time, the Late Spring program session will be postponed until further notice.
 
Are you still accepting summer camp registrations?  Yes. Right now, summer camp registration is still open. Families can sign up for camp with a $100 deposit per session.
 
Can I get my camp deposit back?  You can review information about deposits on out Camp Policies and Registration page.
 
I may not be able to afford to return to the Y.  Financial aid continues to be available and applications will be reviewed while the branch is closed. Please email financialaid@wsymca.org if you’d like to apply for need-based assistance for membership, programs, childcare, and/or summer camp.
 
How can I help? If you are willing and able to keep your membership active during this time, we ask that you please consider doing so. Any membership fees that you pay during our closure will be credited as a tax-deductible donation. You can also make a donation directly to our Annual Fund here.
 
How can I stay informed and updated?  We will be posting frequent updates on our website. We also encourage our community to follow our social media accounts on Facebook, Instagram, and Twitter. To ensure you receive the latest updates, please sign up for our email list.
 
Who can I contact if I have further questions?  Please call 617-244-6050 ext. 0, Monday through Friday between 9:00am-5:00pm, to speak with a Member Services Representative.